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  Netwister File Processor - FAQ

  1. Background
    1. What is Netwister ?
    2. Where can I get contact for support ?
  2. General Technical Questions
    1. What Netwister system requirements are ?
    2. How to use Netwister setup ?
    3. How to start using Netwister ?
    4. What are the limitations while running in evaluation mode ?
    5. What is Netwister GUI ?
    6. How to install Netwister as service ?
    7. How to run Netwister as service ?
    8. How to stop Netwister service ?
    9. How to uninstall Netwister service ?
    10. How to remove Netwister from your system ?
  3. Configuration Questions
    1. Why can't I run more than one Netwister ?
    2. Why can't I start Netwister ?
    3. Why can't I run Netwister GUI ?
    4. How can I access advanced configuration parameters from GUI ?
    5. Why can't I connect to the Netwister service from another PC ?
    6. Can I use UNC path names like \\myserver\myshare for file transfer tasks ?

  1. Background
    1. What is Netwister ?

    2. Netwister is a file transfer service that performs user defined file transfers. Netwister may run as single application or service. It can transfer files from local PC, shared data storage on LAN or remote FTP server directory.
    3. Where can I get contact for support ?
      Support is accessible only for users, who purchased Netwister - .
      Bug reports and suggestions may be sent to the same address or fill Netwister Bug Report.
  

  1. General Technical Questions
    1. What Netwister system requirements are ?
      1. Environment for Netwister service

      2. Any PC running Microsoft Windows NT 4.0, Windows 2000 or Windows XP.
      3. Environment for graphical user interface (GUI)

      4. Any computer with Java RE 1.4 or higher installed.
    2. How to use Netwister setup ?

    3. After starting setup file setup screen will appear. Follow the instructions.
    4. How to start using Netwister ?

    5. After you have installed Netwister, it already runs as service. (If you deselected check box "Install and Run Netwister as service" on last setup screen you must start Netwister - select "Start > Programs > Netwister > Netwister Service > Install Netwister as Service" and then "Start > Programs > Netwister > Netwister Service > Run Netwister Service"). Then start Netwister GUI and configure File Transfer Tasks.
    6. What are the limitations while running in evaluation mode ?

    7. Netwister in evaluation mode can have only one File Transfer Task and only one Purger Task created.
    8. What is Netwister GUI ?

    9. Netwister GUI is a Java application that provides convenient way to configure Netwister service parameters. It connects to the Netwister service through the TCP/IP, therefore it can be run both locally or remotely. Multiple GUIs can connect to a single Netwister service simultaneously.
    10. How to install Netwister as service ?

    11. Select "Start > Programs > Netwister > Netwister Service > Install Netwister as Service". By default setup program installs Netwister as service and starts it.
    12. How to run Netwister as service ?

    13. Select "Start > Programs > Netwister > Netwister Service > Run Netwister Service" or type "net start netwister" from the command line.
    14. How to stop Netwister service ?

    15. Select "Start > Programs > Netwister > Netwister Service > Stop Netwister Service" or type "net start netwister" from the command line.
    16. How to uninstall Netwister service ?

    17. Select "Start > Programs > Netwister > Netwister Service > Uninstall Netwister Service". This action unregisters Netwister Windows(TM) service but leaves all files unchanged. You can still run Netwister as a console application.
    18. How to remove Netwister from your system ?

    19. Select "Start > Programs > Netwister > Uninstall Netwister"
  

  1. Configuration Questions
    1. Why can't I run more than one Netwister ?

    2. Netwister service can perform multiple tasks. So there is no need to run more then one Netwister service on one workstation.
    3. Why can't I start Netwister ?

    4. You probably already have Netwister service running. Check for netwisterservice.exe in Task Manager.
    5. Why can't I run Netwister GUI ?

    6. Probably you do not have Java Runtime Environment 1.4 or higher installed. Download it from java.sun.com
    7. How can I access advanced configuration parameters from GUI ?

    8. From GUI go to "SECURITY SYSTEM" component properties, change parameter "DEFAULT ACCESS LEVEL" to 20, save it, then select Actions->Refresh from the GUI menu. For unrestricted access to all configuration parameters set default access level to 30.
    9. Why can't I connect to the Netwister service from another PC ?

    10. To protect your system from unauthorized outside access, while running with default configuration Netwister rejects connections from any IP addresses other than 127.0.0.1 (localhost). To enable remote GUI connections change your default access level to 20 (as described above), then go to TELNET DAEMON setting and modify parameter ACCEPT CONNECTIONS FROM value. Setting it to * will remove any restrictions.
    11. Can I use UNC path names like \\myserver\myshare for file transfer tasks ?
    12. Yes, but only after some configuration changes. By default all services run under local system account which allows unrestricted acess to all local resources, but has no permissions for network resources. To be able to access network resources service has to run under the account that has access rights to the network share. In Windows services configuration window right click on the Netwister service, go properties and in the Log On tab select "This account" instead of "Local System account", then enter user name and password for the account that has proper access rights to your network resource. After changing it - restart the Netwister service.
  
 
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